GENERAL CONSIDERATIONS AND SCOPE

Ceylon Outfit Private Limited as Ceylon Outfit, maintains the internet portal www.ceylonoutfit.lk, as our online fashion store. On ceylonoutfit.lk customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via ceylonoutfit.lk as well as all general business relationships between Ceylon Outfit and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays

USE OF Ceylonoutfit.lk

As part of the registration as a customer of ceylonoutfit.lk you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on ceylonoutfit.lk, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.

In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

PRICES AND SHIPPING FEES

We accept various credit cards, e.g. Visa, Master, American Express, and Frimi and will charge the invoice to your credit card immediately after receipt and dispatch of the order.

For orders, the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) are shown in the shopping cart page.

DELIVERY

Delivery will only be given to the shipping address provided by you. It is your responsibility to ensure that it is possible to ship to the address during normal working hours.

We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer based on availability of products.

Ceylon Outfit does not assume any sourcing risk especially with reference to a purchase by description. For return policies, please check our section on Delivery and Returns.

 

DELIVERY & RETURNS

 

We usually deliver within 7-10 working days of placement of the order. For orders with multiple items and different delivery times, the longer delivery time applies.

We would like you to have complete peace of mind when buying products from ceylonoutfit.lk. You can return all items within 14 days of receipt for a full refund of the item purchased. The refund amount will be credited back to your Ceylon Outfit account as store credits or credit points.

In case of a manufacturing defect of the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. Similarly, if the product is self-shipped, and has not been dispatched by the customer after two weeks of refund initiation, the refund request will be cancelled.

Within the first 14 days of receipt, we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.

Please take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you to use a reliable courier service.

Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.

You can inform us within 14 days of receiving the parcel by writing to us at support@ceylonoutfit.lk . Please make sure that the items are securely packed and handed to our pick-up person.

We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

Please note that shipping charges will not be reimbursed.

RETURN OPTIONS

Returns via courier collection

1. Drop an email to support@ceylonoutfit.lk with the following details.

           Order number, product quantity, reason for the return and email registered in www.ceylonoutfit.lk.

2. We shall communicate with the courier company and the courier will pick up your product free of charge (provided that the delivered goods are not damaged or faulty. If the delivered goods are found with fault or damages the recipient needs to pay LKR 300 for the courier company).
3. Once we receive the items, we will return the price of the item to the purchaser’s Ceylon Outfit account as store credits within 7 days after a quality check.
4. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to accept the return.

Returns via the nearest post office

1. Please drop off the package to the nearest post office (Send the package to the following address where our stores are conducted from registered post. Our address is 3/8, “Ambasewana”, Pilikuthtuwa, Buthpitiya.)
2. Once we receive the items, we will return the price of the item to the purchaser’s Ceylon Outfit account as store credits within 7 days after a quality check.
3. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to accept the return.

 

SERVICE AND COMPLAINTS

 

The satisfaction of our members is our number one priority. Therefore, we strive to deal with your concerns as quickly as possible and to always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: cutomerservice@ceylonoutfit.lk

 

DATA SECURITY

 

As a part of your registration as a customer on Ceylonoutfit.lk you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on www.ceylonoutfit.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions ceylonoutfit.lk uses the latest encryption techniques through our payment gateways.

 

IMAGE RIGHTS

 

All rights to use imagery on Ceylonoutfit.lk lie with Ceylon Outfit. The use of the material – in whatever form – is prohibited unless explicit permission from Ceylon Outfit has been granted.

 

INTERNATIONAL SHIPPING

 

Ceylon Outfit ship worldwide and we are not liable to pay any import charges or any other costs incurred by the customs department or the government of the respective countries.